Frequently Asked Questions

What recycling/waste streams does KS Environmental collect?

KS Environmental offers Melbourne businesses a wide range of waste and recycling services including: food organics, paper/cardboard, commingled recycling (paper, plastic, glass and metals), e-waste, printer toners, batteries and fluorescent globes. We can also offer bulk collections for many other waste streams including timber, green waste, polystyrene etc.

What types of bins are available?

We offer a diverse range of equipment designed to suit your business needs. Bins offered include wheelie bins, hook lift bins, front lift bins and cages and compactors. We can also custom make equipment onsite.

Click here to view our bin types and sizes.

I would like a custom size bin to fit a space, what can you do?

We have in-house engineering that can create a custom size bin for you.

How can I access my account details?

We have a secure customer portal that you can login to and access your services, request a pickup online, view your bookings including weights and download of invoices.

What size bins do you provide?

We provide a wide range of sizes, Contact Us today to find out more.

What does contamination mean and why is it important to avoid this?

Contamination is essentially any item found in a recycling bin that shouldn’t be there. For example general waste in any type of recycling bin. Contaminating a recycling load can result in the whole load being rejected at the recycling facility.

Do you provide a soft plastics collection?

KS Environmental does not offer commercial collections for soft plastics.

What areas do you service?

Metropolitan Melbourne.

Do you offer collections to private houses?

No, we only service commercial or industrial customers in the Melbourne metro area.

Do you have an after hours message service?

Yes, we have an after hour message service that is checked by driver team leaders overnight and actioned by operations staff first thing in the morning.

Do you have lockable bins?

Yes, nearly all our bins have the option of being lockable.

Do you provide weekend services?

Yes, we have drivers working on the weekends, however our office staff work only Monday to Friday.

My bins are filthy, what can I do?

We offer a bin washing service, contact your Account Manager or email us to find out more.

My bin has been graffitied, will you clean it?

Contact us as soon as you can and we will swap your bin out for a clean bin.

My bin has been damaged, what do I do?

Contact us as soon as you can and we will swap your bin out for a new bin.

What happens to my commingled recycling after it is collected?

After the KS Environmental trucks tip your bins the recyclables are taken to a place called a Materials Recovery Facility (MRF) where a combination of mechanical (e.g. weight, magnets, air) and manual sorting processes separate the different waste streams including paper, cardboard, aluminium cans, steel cans, plastics and glass. From here the separated materials are compacted/baled/packaged and transported to the remanufacturers to start the recycling process.

What can I put into my commingled recycling bin?
Acceptable items into your mixed recycling bin include:

Aluminium/steel cans, glass and plastic bottles, paper/cardboard and plastic tubs, jars and bottles with codes 1, 2 and 5.

The following items are NOT acceptable in your mixed recycling bin:
Food, plastic bags, cling wrap, crockery, soft plastic (e.g. confectionery wrappers/chip packets), polystyrene, waxed cardboard, general waste.

What can I put into my food organics recycling bin?
Acceptable items into your food organics bin include:

Fruit & vegetables, plate scrapings, rice & pasta, breads & cake, coffee grounds, flowers, eggs/egg shells.

The following items are NOT acceptable in your food organics bin:
Plastics, alfoil, straws, food handler gloves, glass, cooking oil, metals, chux cloths, paper towels/serviettes, general waste.

What happens if I put items I shouldn’t in my recycling bins?

Disposing of items that are not part of the applicable waste stream into the bins will cause contamination and may mean the whole load is rejected at the MRF (and will be diverted to landfill). If you are not sure whether the item can be recycled the safest thing to do is to dispose of it into your general waste.